What is the speed of service standard at the drive-thru during dinner?

The speed of service standard at the drive-thru during dinner is set at 60 seconds. This benchmark is established to ensure that customers receive their orders promptly, enhancing overall customer satisfaction and efficiency during peak meal times.

Achieving this standard is crucial for maintaining a competitive edge, especially in fast food, where customer expectations regarding speed and convenience are high. A target of 60 seconds allows for a swift transaction while still enabling employees to provide accurate orders and quality service.

Standards like this are based on research and operational insights that show the optimal balance between speed and quality, ensuring that customers do not feel rushed while also receiving their meals in a timely manner.